AutoSLM is a customer relationship management tool and much more.
A sales executive records the customer name, address, telephone number and enquiry vehicle details along with any notes and other preferences about the customer. That customer record then opens up a vehicle enquiry form that is tracked through the sales executive's online diary system. This allows sales executives to organise their time effectively on a day-to-day level, marking off tasks in their diary as they go. Customer records of visits, enquiries, test drives and purchases can be easily accessed by simply typing their surname into the search area.
Our customer capture screens are easy to use with drop-down selections to save time and ensure accuracy.
All of our forms are available in PDF format so you can easily email, print and save copies.
We can create custom form generation on request so any documents you need in PDF can be converted, saved and accessed by everyone in the dealership.
For dealerships that are aiming to become more environmentally friendly or who are moving towards a paperless office, we have now made all of our forms electronic.
In addition we have created a digital signature capture panel for the tablet and desktop, giving the customer and sales staff peace of mind that the deal is sealed.
We have built a deal stacker that allows you to add on factory fit, dealer fit, F&I products, and produce PCP and HP deals. Our offer sheet helps upsell profitable extras such as paint protection by showing how little it adds to the monthly repayments.
Our deal stacker has full profit analysis for managers as well as a report sheet for add on products. We also link to a full DOC system for full end-to-end analysis.
KIT (Keep In Touch), our automated communication system allows you to send e-mail and text messages to all or any of your customers and prospects. It can be used by manager or marketing professionals from local level or group level to keep in touch with customers and potential customers.
KIT is very simple to use, you can create marketing searches. For example :
Find all customers that have enquired about a Vauxhall Corsa in the last 12 months, but didn't actually purchase one
Find all customers that purchased from us, but didn't have a test drive in the last 2 years etc.
You can create any search you want and when completed you can export the results to Excel file, or send it to our KIT broadcast area where you can send HTML e-mail in bulk, or mass SMS messages to your customers. All KIT activity is recorded against the customer records, so you can see exactly what was send, by whom and when.
But that's not all, KIT can be fully automated to send communications on or before specific events. For example automated text reminders of an upcoming test drive, e-mail automatically sent out thanking customers after a hand over etc. All of which can be sent from pre-formatted templates.
You can also use KIT to send interactive questionnaires such as CSI surveys and lost sale analysis.
KIT had been designed together with our customers so it is easy to use and is a really powerful tool, which also includes a marketing wizard prospecting feature allowing you to send sales information to specific groups of customers.
KIT gets results, simple as that!! In normal use KIT will help retain customers, prospecting with KIT will increase your sales.
Is your sales lead management system full of customers that have never been followed up? Do sales staff have hundreds, if not thousands of overdue customer contacts in their diaries? If this is the case, then very quickly your sales lead management system becomes ineffective. Sales staff stop using it properly leading to missed follow-ups and ultimately, thousands of pounds in missed sales.
We at AutoSLM believe that sales executives are good at selling cars to people currently in the market for a new car and not at cold calling someone who potentially wanted to buy a car three years ago and is still in their database.
AutoSLM has addressed this issue by creating the role of Nurturer. The Nurturer takes over from the salesperson providing proactive follow up to the prospect, looking after them until they are ready to re-enter the sales process, but now as a warm prospect.
The salesperson simply transfers the prospect to 'Nurturing' section via the AutoSLM system. Once in nurturing, we have a range of tools designed to keep in touch with the prospect. Our 'Keep In Touch' (KIT) system sends e-mail and SMS messages as automated routines and the Nurturer has their own diary to keep in contact. Once the prospect is ready, they are transferred into the salespersons diary for follow up.
We work in partnership with CAP to incorporate their configurator programme into autoSLM. This integration is totally seamless and will enhance the customer experience by providing your sales staff with all vehicle details, options and pricing directly from our application.
If you already have a CAP license, we can include the configurator at no extra charge, otherwise a license will be payable to CAP
CAP provides us with up to the minute used car pricing via their Valuation Anywhere programme which we have incorporated into autoSLM.
This gives you instant pricing information from within our application
If you already have a CAP valuation anywhere license, this can be incorporated into the system free of charge, otherwise a license fee will be payable to CAP
It is easy to upload stock to autoSLM. We work with all the major facilitators such as Gforces, Portfolio, 2nd Byte, Limitless, Trader Media etc, and can maintain your stock automatically via overnight feeds so it is always kept up to date.
By importing your stock into AutoSLM, you allow sales exec's to search stock for vehicles when sat with customers, either on a PC or iPad walking around the showroom.
They can pull high quality images through to show the customer, and then link that vehicle to the customers record and watch it pre fill all the details such as VIN / transmission / colour / spec / reg date etc.
Silent salesman forms can also be produced through the stock management area. We can produce a silent salesman in PDF to any format you want.
These can be printed and put in the car windsceen, or used as a take away brochure on the used car.
We currently stock have stock feeds into AutoSLM automatically from the following integration partners :
Blue Sky Interactive
We link easily to any provider of stock feeds. But we also allow manual import from Excel / CSV file in any layout, and we also have webservices available to upload stock vehicles from other systems via our product DealerHub.
Many more can be added if you have the desire to send stock to other websites other than the ones listed above.
Do you know how many of the leads that come in via e-mail go into your CRM system? or do your sales staff keep all contacts within their Outlook on the desktop and never bother to re-type them into the lead management system.
If so, they you care loosing a lot of valuable customers you can market to, and it makes your stats incorrect as there are more enquiries that reported.
At AutoSLM we have a couple of solutions to this, we can assign you with a unique e-mail address where all leads from your websites or other adverting sites such as AutoTrader are sent directly into AutoSLM as a lead.
We also map IMAP e-mail accounts into AutoSLM, so effectively the sales staff can view / write / manage their e-mail from within AutoSLM and Outlook at the same time. i.e. if they want to send an e-mail to a customer about a used car, we create an e-mail for them to the customer with all the images / spec details etc. But this will also appear in their Outlook account as well.
We can read their Outlook IMAP account, so any customers we already know about that respond to sales e-mail, will have the message tagged to their customer record so we have a full history of the contact with that customer.
We also allow sales staff to mark incoming e-mail as new customer enquiries, so that then produces a customer record sheet for them based on everything it can get from the e-mail, i.e. name / e-mail address / any phone numbers / enquiry vehicle etc.
We aim to make e-mail integration a very important method of tracking customers within our application
Free your sales staff from their desks!!
When we developed our mobile apps we were really amazed at how they would transform the sales process. At one dealership, the level of recorded enquiries entered into the system increased by a massive 60%. Yes this is hard to believe but it is a fact.
This was attributed to the fact that the sales staff felt more empowered and were working at the customers pace to gather information. The results even stunned us and now we certainly recommend that all sales staff use iPads or tablets in the sales process.
We have developed apps for iPads, tablets, iPhones and Androids so you can use all of the features of autoSLM on the go. The apps can be downloaded at our download page
Reception is a very important part of your business. In most case its the front line for customers and their interaction with your business.
We help you track all your taken and missed calls, and highlight messages to staff to allow them to call back. Its very simple module to the system that can be used by everyone in your dealership, from sales to service, but we know it does a great job of helping manage your contact with your customers.
Full reception call tracking and reporting is also available within the AutoSLM application.
AutoSLM is primary for the sales team within the dealership, but understand that the service department also need to pick up reception calls, and they may need to look through customers details / notes of customers that have been through the dealerships sales process.
So we created a service module that allows service users to do just that, pick up calls and also search for customers and read their notes and find out any history. They also have a special service tab on the customer record where they can add notes for the sales team to view.
We are planning to expand our service module over the coming months, so please keep your eye on this area!
Any AutoSLM user can create fleet / business records as well as retail. We give sales exec's the option when starting to create a customer to select the customer type. So fleet records are built into the system at its core.
Fleet records can have multiple contacts / multiple enquiry lines / multiple PX vehicles and multiple vehicles sales. We also allow fleet / business records to create quotes and contract hire purchase documents.
Fleet has all the basic customer questions like retail, i.e. name / address / phone number etc.
But we also capture information about the business as well.
As part of our Fleet / Business module within the application, we also have a facility to create contract hire quotations in PDF format to be emailed / printed for the customer.
Our telephony system differs from all the others out there in the fact that you do not need to purchase any new equipment, and you do not need to start laying cables in comms cabinets and have technical guys messing with your systems.
We simply have a system that sits and run from the Internet cloud, so nothing needs to be changed at your premises
Its very easy to setup so give us a call today if you want to see a demo or give it a try.